This is completely unacceptable and unprofessional by Golling. More than I can say about this Golling dealership. They busted their tails to fix what was wrong.
They had their diagnostic team of engineers working to solve this issue with the other truck. The other dealership also gave us a gas voucher for our troubles. We were not dismissed by them like we were by this Golling service dept since they had no loaners. They even went and rented a loaner for us since they had no loaners on the lot. With our other truck from a different competitor Big 3 company I have been completely satisfied with their looking into that trucks concern. We have done everything Golling service have asked and even included 3 videos / audios of the truck making the noise yet have been dismissed by this service dept everytime we have brought our concern to them. Sorry we can't plan a convenient time of day for the service dept as to when this RAM truck will make the noise. Several service staff went into his office. He kept putting up his finger as to say 1 min. We did and waited over 25 min while service manager sat on the phone knowing we were waiting for him. They said if the truck is doing it again being it right in. Called again when it was making noise was told that other customers have complained about the same thing and they were looking into it. The response was well it isn't doing it now nothing they can do. I took it in even though the noise stopped. They said we can't get you in until Thursday. I called on a Mon saying it's making the noise again. Initially the response was "it's not making noise now" bring it back when it does it again. They keep saying there's nothing they can do. Even took 3 different audios to service dept of the sound it makes. New RAM truck making noise axels or transmission sounds. Again, I really wanted to give these guys 5 stars and I hope I still can. Unfortunately this fits the stereotypical car dealership experience: Staff is super attentive until money is down and car is delivered. I've reached out to the dealer with no response. Golling only provided a 10 day temp tag, and without further paperwork to register the vehicle I'm driving around illegally. I also have a limited amount of time to register the vehicle or I am fined by the state. So I'm looking forward to a late payment now being reported on my credit.
Long story short, I have a payment due in 2 days, but no way to pay it because the lender has not received paperwork from the dealer (I've called the lender to confirm). Then an error with regard to Indiana/Michigan taxes causing paperwork to be amended. There were 2 rounds of revisions because the initial paperwork didn't match what we had verbally agreed upon.
Unfortunately, paperwork got botched multiple ways. They had the car we wanted and delivered it for free, so really high marks there. Tom my sales guy was nice, genuine and overall good experience with him. I really wanted to give 5 stars and if things improve, I'll improve my rating and review. They have mishandled this transaction in such a way that makes it seem like it is their first ever transaction. I face fines and penalties with the BMV now, since the legally allowed 45 days has lapsed. A vehicle delivered to me 45 days ago still cannot be registered because Golling failed to complete the paperwork and send either to me, or the Indiana BMV. Golling staff has gone through the motions, but unfortunately they failed to get the proper paperwork completed in time (45 days from the sale).
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